Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

Depending on the severity of your medical concern routine appointments can be booked up to 12 weeks in advance.

When you get in touch, we will ask you what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional. 

Read more about managing your health online.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Non-urgent advice: If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – AccuRx

Enhanced Access Service

GP Practice Opening Hours

Access to GP Appointments is Improving. GP practices in Bassetlaw are normally open from 8.00am to 6.30pm, Monday to Friday. Some practices already open earlier or later than that on some days and may also provide services on a Saturday. They will continue to offer this to their patients.

Patients in Bassetlaw now have access to some extra GP & Nurse appointments, during the mornings (7:30am – 8am) and evenings (6.30pm – 8pm) and at weekends.

Bassetlaw GP practices are working in partnership to deliver some of these evening and weekend appointments so you may be offered an appointment at a different surgery to your normal one. To access any of these appointments you should call your normal GP practice who can arrange it for you.

How it works

The Retford and local village GP practices have joined together to provide evening and weekend extended access. Three sites will host the extended access across the week. ANY PATIENT can book any of the appointments. Book in by contacting your own practice. To improve access to GP services the extended access appointments will be delivered by a variety of clinical staff i.e. GP’s, advanced nurse practitioners, practice nurses, health care assistants and other community staff. The aim is for patients to experience the same level of care, even though they may attend a different surgery and see different healthcare professionals.

To book an appointment please contact the Surgery.

Chaperone

  • If the doctor or nurse feels a chaperone is necessary, the presence of a chaperone will be offered to you and recorded on your medical records. 
  • If you require a chaperone during your consultation, please mention this at the time of booking your appointment.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Surgery Blood Pressure Machine

If you require a blood pressure reading, you no longer need to book an appointment with a doctor or nurse. You can now take your own blood pressure reading using our easy-to-use blood pressure machine.

To use this please ask at reception – no appointment is required. We can provide help if needed, please let the receptionist know who will arrange a member of staff to assist you. The blood pressure machine is available to use during our opening times.